Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal data.
Table of Contents
Introduction
Fenix Software Labs ("we", "our", or "Fenix") respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website fenixsoftwarelabs.com ("Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information We Collect
We may collect several types of information from and about users of our Website, including:
Personal Information
Personally identifiable information such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline.
Technical Information
Non-personally identifiable information such as browser type, operating system, Internet service provider, pages visited on our Website, time and date of visit, time spent on those pages, and other statistics.
How We Collect Information
We collect this information:
- Directly from you when you provide it to us through our contact forms or when you interact with our site.
- Automatically as you navigate through the site, through cookies, web beacons, and other tracking technologies.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
We use the following types of cookies:
- Necessary cookies: These cookies are necessary for our Website to function and cannot be switched off in our systems.
- Analytics cookies: They help us understand how users interact with our Website by collecting and reporting information anonymously.
- Marketing cookies: Used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.
- Preference cookies: Allow the website to remember choices you have made in the past.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal data:
Core Services
- To present our Website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
Legitimate Interests
- To carry out our legitimate business interests.
- For any other purpose with your consent.
Consent: We use your information only for the purposes described and with your explicit consent when required by law.
Disclosure of Your Information
No Sale Policy: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless described in this privacy policy.
We may disclose personal information that we collect or you provide:
Service Providers
- To our service providers and other third parties we use to support our business.
- To fulfill the purpose for which you provide it.
Protection & Consent
- With your consent.
- If we believe disclosure is necessary to protect the rights, property, or safety of Fenix, our customers, or others.
Transparency: For any other purpose disclosed by us when you provide the information.
Your Privacy Rights
If you are a resident of the European Union, you have certain data protection rights. Fenix aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.
You have the following rights:
- The right to access your personal information.
- The right to rectify or erase your personal information.
- The right to restrict the processing of your personal information.
- The right to data portability.
- The right to object to the processing of your personal information.
- The right to lodge a complaint with a supervisory authority.
If you wish to exercise any of these rights, please contact us using the contact information provided below.
Data Security
Our Security Measures
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
Internet Security Limitations
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on our Website.
Contact Us
For any questions about this privacy policy and our privacy practices, contact us at:
Fenix Software Labs
Address
Data Controller and Contact Details
The data controller is Fenix Software Labs, registered office at Via Tonachelle n°43 81036, San Cipriano D'Aversa (Caserta) - IT, VAT: 03097500601. For any request regarding the processing of personal data or to exercise your rights, please write to info@fenixsoftwarelabs.com.
Legal Basis and Purpose of Processing
The processing of personal data is based on the data subject's consent, the performance of a contract or pre-contractual measures, compliance with legal obligations, or the legitimate interest of the controller. Purposes include managing requests, providing services, fulfilling legal obligations, and protecting the controller's rights.
Data Retention Period
Personal data will be retained for as long as strictly necessary to achieve the purposes for which they were collected and in any case no longer than required by applicable law.
External Processors and Data Transfers
Data may be disclosed to third parties appointed as external data processors (e.g., IT service providers, consultants, hosting providers) and, if necessary, transferred outside the EU only where adequate safeguards are in place as required by the GDPR.
How to Exercise Your Rights
To exercise your rights under Articles 15-22 of the GDPR (access, rectification, erasure, restriction, objection, portability, complaint), you can send a written request to info@fenixsoftwarelabs.com.
Data Protection Officer (DPO)
📧 DPO Contact:
Email: dpo@fenixsoftwarelabs.com
Dedicated phone: +39 081 123 4567
The Data Protection Officer (DPO) is available to provide information on processing, assist in exercising rights, and handle any complaints related to personal data protection.
GDPR and CCPA Compliance
🇪🇺 GDPR (European Regulation):
- Right to information and access
- Right to rectification and erasure
- Right to data portability
- Right to object and restrict
🇺🇸 CCPA (California):
- Right to know what data is collected
- Right to delete personal data
- Right to opt-out of sale
- Non-discrimination for exercising rights
Fenix Software Labs is committed to complying with all applicable data protection regulations, including GDPR for EU residents and CCPA for California residents.
International Transfers and Safeguards
When personal data is transferred outside the European Economic Area (EEA), we adopt the following safeguards:
🛡️ Safeguards adopted:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions for countries with equivalent protection
- Recognized certifications and codes of conduct
- Country-by-country risk assessment
Regulatory References
This notice is drafted pursuant to EU Regulation 2016/679 (GDPR), Italian Legislative Decree 196/2003 as amended, the California Consumer Privacy Act (CCPA), and the guidelines of the Italian Data Protection Authority and European supervisory authorities.